TABLE OF CONTENTS



What is the maximum duration of call recorded?

Duration of call recording is unlimited.

Can I divert incoming calls to my mobile phone?

Yes. PBXware includes enhanced services called “call forwarding” and “follow me” that divert calls to your mobile phone.

Can I connect my mobile service to PBXware?

Yes, by connecting a special device to your PBXware and inserting a suitable mobile phone SIM card, PBXware can place and receive calls to your mobile phone network. Depending upon the mobile phone tax, these calls can be free of charge!

Can I still use PSTN with PBXware?

Yes. Standard plain old telephone service (POTS) and ISDN are all supported.

Is it possible to connect PBXware to already existing telephones in my company?

Yes, PBXware can connect with your existing analog or digital telephones. Depending on the number of existing extensions, PBXware can use channel banks or ATAs to offer the network all PBXware features and services.

Can PBXware replace our existing PBX system.

YES. PBXware hardware and software are being continuously upgraded in accordance with latest software and technical achievements. Therefore, PBXware can replace any PBX system and might even provide you with more simplicity in use, features, effectiveness and reliability.

How many extensions PBXware can provide my company with?

PBXware can provide an unlimited number of extensions using appropriate hardware.

Is it possible to upgrade?

Yes. We offer customers the possibility to upgrade the number of extensions and purchase other optional features. The functionality and effectiveness will remain same.

Can I have all my local offices and branch offices abroad connected with PBXware solutions?

YES. PBXware can connect all your offices (local and remote) together into a network. Using VoIP, your company will have a cost savings in making phone calls versus traditional long distance phone calls over the PSTN.

Can our PBXware network use VPN?

YES. Your VoIP data will be encrypted between each office over the Internet

Does PBXware include conference bridges with remote offices?

YES. Conference bridges are as easy to create as any other feature that PBXware supports.

Does Bicom Systems provide all necessary PBXware equipment including telephone units?

YES. BICOM SYSTEMS provides all necessary equipment including IP or analog telephones and other equipment necessary to setup the network to your requirements.

Do I need to do additional installation or configuration of any hardware or device included with the PBXware packet?

No. PBXware will be previously configured according to your business needs and technical requirements.

Does PBXware allow all existing extensions within my company remain same?

YES. We can easily configure and keep all your existing extensions within PBXware.

What payment options are available?

BICOM SYSTEMS accepts Credit Cards (Visa, Mastercard, American Express , Debit Cards (Switch), Cash, Bank Money Transfers, PayPal, Moneybookers. If you don’t find any of these options suitable, please contact us.

What is the Licensing Model of PBXware ?

Licensing is based principally on extensions with a variety of features included that correspond to a typical usage for that number of extensions.

Does PBXware supports SIP faxing?

Yes, PBXware supports SIP faxing but only in versions 3.8 and later.

Supported ATA devices list:

  1. Grandstream HT503
  2. Grandstream HT502
  3. Grandstream HT701
  4. Grandstream HT286
  5. Grandstream HT386
  6. Grandstream HT486
  7. Grandstream HT488
  8. Grandstream HT496

Because of number of issues that can occur with faxing on SIP even these devices can sometimes experience small problems in FAX-to-FAX scenarios. On PBXware, we can only support FAX-to-E-mail function.

I'm getting strange calls to my phone but PBXware show no CDRs

Generally ghost calls are calls directed at devices themselves, not stemming from asterisk.

Some phones were found to be listening on public ports (usually they are listening to standard sip ports 5060-5069) so the attackers can locate them and send invites directly to the devices.

There is nothing that can be done on server side as this sip traffic does not pass through PBXware.

Depending on manufacturer phones might have the option to restrict sip traffic to registered IP's only, for example:

Grandstream instructions:

http://www.grandstream.com/support/faq/troubleshooting#Q15

Yealink instructions:

https://support.yealink.com/faq/faqInfo?id=559

Polycom instructions:

http://community.polycom.com/t5/VoIP/FAQ-How-can-I-prevent-tools-like-sipvicious-or-nuisance-calls/td-p/66679