In this article, we will cover some basics on how to utilize your system resources most efficiently and some do's and don'ts.
First we will touch on the topic of storage usage. When it comes to high storage usage, the usual culprits are CDRs and call recordings. That being said, the gold standard for keeping the usage in check is to either configure their deletion on the Master Tenant level (Master Tenant --> System --> File System) or to implement an archiving service for tenants with the highest amount of call traffic. Same goes for our CC edition, with the difference being that everything is done on the system level.
Archiving is perhaps the best option for this as it will keep your data safe on a remote location and the recordings in particular can be accessed from the PBXware GUI even when they are not stored locally anymore.
Now, we will briefly cover the topic of Loops (Dial Groups), as that particular setting can be easily misconfigured.
Loops, in the context of Dial Groups, define how many times to dial all extensions again if nobody answers. For example if there are 4 dial group members and the call is routed to the dial group, if nobody answers on the call, if this option is set to 2, the dial group will be dialed one more time before the call goes to the Last destination.
'Looping Mode' defines the looping mode for Dial groups by selecting one of the following options:
Per Extension: an Extension rings multiple times before the next one starts ringing
Circular: an Extension rings one time before the next one starts ringing
(E.g. The Dial group 1000 has three Extensions (101, 102, and 103).
a) First case scenario:
Loops: set to 2
Looping mode: set to 'Per Extension'
Timeout (sec): set to '7' and option Force Dial Group Timeout set to Yes
Ring Strategy: set to 'Round'
In this scenario, the Dial group will ring Extensions respectively and multiple times. This means that the Extension 101 will ring for 7 seconds, if the call is unanswered, the Dial group will ring again the Extension 101 for 7 seconds. If the call is left unanswered for the second and the third time, then the Dial group will ring the next Extension 102, and so on.
If option Force Dial Group Timeout is on behavior will be the same, just extensions will be ringing for that many seconds set on the Extension itself.
b) Second case scenario:
Loops: set to 3
Looping mode: set to 'Circular'
Timeout (sec): set to '7' and Force Dial Group Timeout set to Yes
Ring Strategy: set to 'Round'
In this scenario, the Dial group will ring Extensions respectively and one time. This means that the Extension 101 will ring for 7 seconds, if the call is unanswered, the same will be repeated for 102 and 103. In that case, no one answered the call in the first loop, the call will enter a second loop and three Extensions will be dialed again in the same manner.)
If option Force Dial Group Timeout behavior will be the same, just extensions will be ringing for that many seconds set on Extension itself.