To get the information on agent's status in Agentpool you first have to enter Agentpool CLI using this command:

 chroot /opt/pbxware/pw/ agentpool -r

Once in there, you can check the status of all agents using:

 agentmanager show

In order to check specific agent, you will have to use API request below, while replacing 1000 with the number of agent you are experiencing issues with:

 api request GET /agent/info '{"agent_id": "Agent/1000"}'

Reply should look something like this:

 {"requestid":"94912916-17cf-43c7-8213-291b68a33148","method":"GET","resource":"/agent/info","code":200,"data":{"id":"Agent/1000",
 "name":"TestAgent","number":1000,"endpoint":"","status":1 ,"pause_reason":"2","device_state":"","hint_state":"",
"state":"","login_time":1607035859,"logged_as_type":"","pause_time":1607114520,"start_call_time":0,"connect_call_time":0,"ended_call_time":0,"channelid":"",
 "direction":"","accountcode":"100","wrapuptime":15}}  

You will notice the status portion which is in bold, this is what gives us information on what is the current status of this agent in Agentpool.


Status values:

0 - LoggedOut

1 - LoggedIn

2 - Paused

Now, as this agent is not supposed to be logged in, we need to log him out of the Agentpool, and we can do that using command:


api request DELETE /agent/login '{"agent_id": "Agent/1000"}'

Once done, please log in to this agent and confirm if issue has been resolved or additionally re-check current status with above command


api request GET /agent/info '{"agent_id": "Agent/1000"}' 

Reply should look something like this:

 {"requestid":"94912916-17cf-43c7-8213-291b68a33148","method":"GET","resource":"/agent/info","code":200,"data":{"id":"Agent/1000",
 "name":"TestAgent","number":1000,"endpoint":"","status": 0, "pause_reason":"2","device_state":"","hint_state":"",
 "state":"","login_time":1607035859,"logged_as_type":"","pause_time":1607114520,"start_call_time":0,"connect_call_time":0,
 "ended_call_time":0,"channelid":"","direction":"","accountcode":"100","wrapuptime":15}}