HOWTO Displaying UAD/Phone Type


Description Under 'Monitor: Extensions' the 'User-Agent' information is empty. No UAD/Phone type is displayed. This problem happens if the registered extension is 'Generic SIP'.


Text Instructions

  • Login to the administration interface
  • Navigate to 'Extensions'
  • Delete the 'Generic SIP' extension that cannot be seen
  • Enable UAD/Phone type matching your extension
  • Add new Extension matching enabled UAD/Phone
  • Navigate to 'Monitor: Extensions'. Your UAD/Phone should be visible now under 'User-Agent' field 


HOWTO Hanging Up Calls

  1. Login to PBXware administration.
  2. Navigate to Monitor: Extensions.
  3. Check the box next to the Extension you wish to hangup.
  4. Click on the "Hangup" button to terminate the call of the selected extension.
  5. Click on the "OK" button


HOWTO Listening to Active Conversations

  1. Login to the PBXware administration.
  2. Navigate to Monitor: Extensions.
  3. Check the box next to the Extension you wish to listen to.
  4. Click on the "Monitor" button and enter the "Extension" in the provided window with which to listen to an active call at the previously selected extension.
  5. Click on "OK"


HOWTO Transferring Calls

  1. Login to the PBXware administration.
  2. Navigate to Monitor: Extensions.
  3. Check the box next to the Extension with an active call
  4. Click on the "Transfer" button to transfer a call.
  5. You will be prompted to enter an "Extension" number to which to transfer the call.
  6. Click on "OK" to transfer the call.

HOWTO Monitoring Live Channels

  1. Login to PBXware administration.
  2. Navigate to Monitor: Live Channels.
  3. Check the box next to a call you want to listen to.
  4. Click on Monitor to listen to that call.

HOWTO Monitoring Services

  1. Login to PBXware setup wizard.
  2. You will be prompted to enter the admin username and password.
  3. Click on the Services menu

HOWTO Setting up a warning system

PBXware warning system monitors all system peers (extensions and trunks). If any of them becomes unavailable, notification is sent to preset email addresses.

SETUP:

  • Navigate to 'Monitor: Monitor settings'
  • Select peers that will be monitored (SIP/IAX peers, trunks)
  • Customize email address from which email will appear to be sent by providing an email address at 'Send emails from' field (e.g. admin@pbxware.com)
  • To prevent spamming your inbox, set time interval at 'Message re-send delay [min]' to 15 mins for example. This means that notification email will be sent every 15 mins untill peer/trunk becomes available again
  • Under 'e-mail address' provide as many destinations are needed that will receive notification emails

NOTE

This option is available only for Call Center edition, not for Multitenant.

When monitoring trunks, a trunk setting has to be altered:


  • Navigate to 'Trunks'
  • Edit trunk that is to be monitored
  • Click on 'Advanced options'
  • Under 'Test number' provide a number that is to be dialled over this trunk (If this number is unreachable, the warning system will be triggered)

BEHAVIOUR


If monitoring trunk for example, PBXware will try to dial a preset destination over a trunk. If that destination is unavailable it will trigger the warning system and a notification email will be sent out.