General :: HOWTO Sounds on PBXware

Eldar Suljic

Modified on: Thu, 1 Feb, 2024 at 1:52 PM

HOWTO Sounds of PBXware

1. Music on Hold -> Download from the backend

Currently, MOH can not be downloaded from the PBXware GUI. To download the MOH file from the backend:

ssh to the system by entering the following command:

ssh user-name@IP-ADDRESS-OF-THE-SYSTEM -p2020
Password: enter your user password (e.g. ssh [email protected] -p2020)

Check MOH files on particular tenant:

Download the MOH file by entering the following command:

scp -prC -P2020 root@IP:/opt/pbxware/pw/var/lib/asterisk/moh/m- tnumber/file_name.wav /destination_path
(e.g. scp -prC -p2020 [email protected]:/opt/pbxware/pw/var/lib/asterisk/moh/m-787/test_moh.wav /home)

2. Set Radio as MOH on PBXware

To set the radio as MOH:

Navigate to:

'System' -> 'Music on Hold' -> 'Classes'

Create a class with the stream URL applied to it

An example of streaming URL that works:
http://streaming5.easyonhold.com:10010/streaming/571c0e9d842904b02cd5db6a334b4efc

NOTE: to get the proper format for your streaming, download the streaming file from your radio web page and open the file with a text editor. That should give you a streaming URL. More information about the MOH Streaming URL configuration can be found on this link: https://www.ecler.com/images/downloads/user-manuals/Ecler_ePLAYER1_and_DUO-NET_PLAYER_How_to_identify_internet_radio_url_streams.pdf

3. Location of a sound file, voicemail files, music on hold files

Currently, MOH can not be downloaded from the PBXware GUI. To download the MOH file from the backend:

ssh to the system by entering the following command:

ssh user-name@IP-ADDRESS-OF-THE-SYSTEM -p2020
Password: enter your user password (e.g. ssh [email protected] -p2020)

Location of sound files:

Navigate to the location of sound files by entering the following command:

cd /opt/pbxware/pw/var/lib/asterisk/sounds/

Location of voicemail files:

Navigate to the location of sound files by entering the following command:

cd /opt/pbxware/pw/var/spool/asterisk/voicemail/

Location of music on hold files:

Navigate to the location of sound files by entering the following command:

cd /opt/pbxware/pw/var/lib/asterisk/moh/

4. Remove voicemails older than x days

ssh to the system by entering the following command:

ssh user-name@IP-ADDRESS-OF-THE-SYSTEM -p2020
Password: enter your user password (e.g. ssh [email protected] -p2020)

To remove voicemails older than x days:

Delete voicemail files older than x days by entering the following command:

find /opt/pbxware/pw/var/spool/asterisk/voicemail/t-number/voicemail_number/INBOX/* -mtime +{x} -exec rm {} \;
Note: x is number of days, e.g. +30

The second way of removing voicemails:

For the safe side, first, do a dry run and list files matching the criteria:

find /opt/pbxware/pw/var/spool/asterisk/voicemail/t-number/voicemail_number/INBOX/ -name "*.WAV" -type f -mtime +{x}
Note: x is number of days, e.g. +30

Once the list is verified, delete those files by running the following command:

find /opt/pbxware/pw/var/spool/asterisk/voicemail/t-number/voicemail_number/INBOX -name "*.WAV" -type f -mtime +{x} -delete

NOTE: The above command will delete only files with a .WAV extension and with the last modification date older than X days.

5. Remove recordings older than x days

ssh to the system by entering the following command:

ssh user-name@IP-ADDRESS-OF-THE-SYSTEM -p2020
Password: enter your user password (e.g. ssh [email protected] -p2020)

To remove recordings older than x days:

Delete voicemail files older than x days by entering the following command:

find /opt/pbxware/pw/var/spool/asterisk/monitor/t-number/*  -mtime +{x} -exec rm {} \;
Note: x is number of days, e.g. +30

6. Unavailable/busy message is not uploading (old one still playing) - how to fix it

A greeting message is a message played to users upon entering the voice box when an extension is unavailable or busy. (E.g. when A gets to B's voice box, the selected 'Greeting message' is played to A before A is allowed to leave a message).

User has the option to record a greeting for its extension via 2 different options:

By dialing *123 to access voicemail from its phone and following instructions from voicemail IVR
To upload a greeting from PBXware GUI -> Home -> Extensions -> edit extension in question -> Show advanced options -> Voicemail section -> Greeting message. Choose Unavailable or Busy from the drop-down menu and click on Choose File to upload a greeting from its computer.

Sometimes, the unavailable/busy message is not uploading (the old one still playing). Here is the way how to fix it:

ssh to the system by entering the following command:

ssh user-name@IP-ADDRESS-OF-THE-SYSTEM -p2020
Password: enter your user password (e.g. ssh [email protected] -p2020)

Navigate to the voicemail section:

cd /opt/pbxware/pw/var/spool/asterisk/voicemail/t-num/voicemail_number/

Remove particular files on which the issue occurs:

e.g. rm busy.WAV unavail.WAV

If a user is using the 1. option to record a greeting, the file needs to be downloaded to its computer from PBXware first by clicking on the file.WAV:

'Tenant level' -> 'Extensions' -> 'Edit extension on which greeting was recorded'

Convert the file using the following link:

https://g711.org/

NOTE: You can use this converter with standard definition to convert your file to the acceptable format which is .WAV

After the file is converted, upload it to the PBXware

Navigate to:
'PBXware GUI' -> 'Home' -> 'Extensions' -> 'edit extension in question' -> 'Show advanced options' -> 'Voicemail section' -> 'Greeting message'
Choose Unavailable or Busy from drop down menu and click on Choose File to upload greeting from its computer.

If a user is using the 2. option to record greetings, the file needs to be converted using the following link:

https://g711.org/