To upload an IVR greeting sound file:

• Navigate to 'System: Sound Files'
• Click on 'Browser'
• Select a greeting file from your desktop:

• File must be in '.gsm' format
• File name must start with 'greeting-' prefix

• Click 'Open'
• Click 'Upload'
• Select 'g' letter from the alphabet navigation bar
• Your uploaded sound file should be displayed there

NOTE: The uploaded sound file is located in '/opt/pbxware/pw/var/lib/asterisk/sounds/' directory