Extensions :: HOWTO Enhanced Services

Precedence

Enhanced services are ordered by priority (marked by numbers 01, 02 ...). A higher priority equals higher precedence of the enhanced service. For example, due to the similarity of 'Follow Me' and 'Group Hunt' services, if both are enabled, 'Follow Me' will be executed due to higher precedence and not the 'Group Hunt'.

Each service has two or more accessibility options:

1. Unavailable

2. Available 

3. PIN Required 

To enable a specific service, press select button next to available icon for that particular service and click save. If the service requires additional settings edit button next to it will become available. Pressing edit button will open up a window with additional options for that specific service.

CallerID

Custom Caller ID displayed on the UAD/Phone display of the called party. Any information provided here will override the default Caller ID (Extension number and user name)

• System/Network Caller ID

Information provided here will replace default Caller ID information on the System/Network level. Set this option to 'JaKe 2007' and call extension 1005, for example. On the display of the 1005 UAD/Phone, 'JaKe 2007' will be displayed as a caller id information on system/network level.

([a-z][0-9])

• Emergency CallerID:

CallerID entered here will be used only for calls to Emergency Services numbers as set on your PBXware system.

([a-z][0-9])

• Allowed list of CallerIDs (via App and Access Code)

You can add list of CallerIDs that you would like to allow to be used for outbound calls. This option can be used from gloCOM desktop by simply selecting caller ID number from the list in your gloCOM client. Although, this option is impractical to use on the deskphone itself you can still use it by entering *65*[Caller ID number as entered in the list]*[Number you wish to dial] on your dialpad. If you have a Caller ID number 02033998800 added to this list, and you would like to dial number 0019542788470 using this caller ID you would have to dial *65*02033998800*0019542788470

• Trunk CallerID

For each trunk available on the system, there will be a field in which you may set a custom Caller ID that is used when calling over that specific trunk.

(ex. John Cricthon)

([a-z][0-9])

• Privacy

What anonymity to use when setting CallerID on a trunk. If selected option contains Privacy ID that field will be added to SIP header.

• Anonymous - puts "anonymous <anonymous>" in trunk CallerID field, which means that CallerID name and number will be anonymous when dialing out of that trunk.
• Anonymous with Privacy ID - Same as above but adds Privacy ID to SIP header.
• Anonymous with number - Set anonymous CID name but allow showing number.
• Anonymous with number and Privacy ID - Same as above but adds Privacy ID to SIP header.

(Select box)

Call Pickup

This service enables user to pickup ringing calls of the same call group. Dial '*8' to pickup a call from the same call group, or '*88 + $EXTENSION' to pickup calls from different call groups.

(Option buttons)

Example:

Extension A:

• Call Group = 1
• Pickup Group = 3,4

Extension B:

• Call Group = 2
• Pickup Group = 1
• If A is ringing, B can pick up the ringing call by dialing '*8'.
• If B is ringing, A cannot pickup the ringing call because B's call group = 2, and A can pickup only call groups 3 and 4.

TIP:

Grouping works only within a technology (SIP to SIP or IAX to IAX).

Last Caller

This service will dial the last extension that was calling you. For example, dial '*149' to hear the extension number and then press '1' to call that number.

NOTE: Access code for this service can be customized through 'Settings: Access Codes'

Operation times

Operation Times and other keyboard friendly controls

Users are able to tab over the "Yes/No/Not Set" buttons. Pressing enter while tabbed on a button will be the same as if you clicked on it. The time pickers will now properly tab to the next field instead of going to the top of the page.

• Destination

PBXware extension all calls are redirected to during the closed time hours. (ex. 1000)

[0-9])

Options

• Timeout:

How many seconds will extension ring before the call is considered unanswered

• Dial options:

Advanced dial options for all incoming calls.

(ex. T - Allows the calling user to transfer the call by hitting #)

Please see a detailed list of all available dial options:

https://wiki.bicomsystems.com/PBXware/PBXware-6-MT-Administration-Manual/Extensions#dial-options

• Dial type:

Select Dial type

(Simultaneous and Sequential)

• Confirm calls:

(check box)

Last Destination

• Last Destination:

This is the last destination that is called if all others from the 'Destination' list don't answer.

(ex. 1001)

([0-9])

• Is Voicemail:

Whether Last Destination is Voicemail.

(Check box)

Call Filters & Blocking

This service filters and blocks all incoming calls based on a set of rules. For example, calls can be filtered based on whether they are anonymous or belong to a specific caller or telemarketer.

• Caller Number

Anonymous caller or defined number which will be sent to the destination. Anonymous caller or when you click on the PLUS sign you will have a new line in which you could set a number like 062123456.

(Select box)

• Destination Type

Type of the destination to where the call with the Caller Number will be directed. If the chosen type is 'Always Busy', once the extension set in Caller Number dials in, the Busy signal will be heard.

NOTE: Any number of callers can be added by clicking on the plus icon.

(Select box)

• Destination

This is where you enter the destination to which you want to direct calls if a suitable type is chosen like: Call Forwarding or Voicemail. Also if type was Ring tone then you could set Custom ringtone for known UAD registered on this extension.

(ex. 1008 or <Simple-2>)

([a-z][0-9])

When a call comes in, it is handled in a way defined by the Destination Type select box.

For Anonymous callers:

• Call Forward

Incoming call is forwarded to a given number in the Destination field.

• Privacy Manager

To reach you, anonymous caller must set their CallerID.

• 'Always Busy

You are always busy for anonymous callers.

• Voicemail

Anonymous caller is forwarded to a given extension's voicemail.

• Not in service

Called number is 'Not in service'.

• Ring Tone

With this option, it is possible to set a custom ring tone for anonymous callers (or known ones, too).

For specific extensions:

• Call Forward Number

Incoming call is forwarded to a given number in the Destination field.

• No Answer

Incoming call isn't answered.

• Busy

You are busy for incoming calls from this extension.

• Voicemail

Incoming call is forwarded to a given extension's voicemail.

• Not in service

Called number is 'Not in service'.

• Ring Tone

With this option, it is possible to set a custom ring tone for this caller.

Setting custom ring tones

When the Ring Tone is selected as a Destination Type, enter the following into the Destination field:

For AASTRA phones:<Bellcore-drX> - where X is a number of the ring tone, usually [1-5]

For CISCO phones: <Bellcore-drX> - where X is a number of ring tone

For LINKSYS phones: Enter a name for the ring tone, Simple-5 or Classic-2 for example

For POLYCOM phones: You need to edit sip.cfg and ipmid.cfg. In the sip.cfg file, look for the line with these variables:

 <alertInfo voIpProt.SIP.alertinfo.1.value="SIP".alertInfo.1.class="8" …>

'value' and 'class' are important. With 'class' you choose which ring class you will use, when you set 'value' as sip header.

In this specific case, sending SIP header with the value 'sales' [SIPAddHeader(Alert-Info: Sales)] will cause the telephone to use a ring tone which is set in class 8 in ipmid.cfg file. In ipmid.cfg, class 8 line looks like this:

 <SALES se.rt.8.name="Sales" se.rt.8.type="ring" se.rt.8.ringer="3" se.rt.8.callWait="6" se.re.8.mod="0">

So in our case, the phone will use ring tone No. 3.

Signs like empty spaces or " signs are not allowed in ring tone names, but they can be used with a backslash in front ( like \" ). Most phones support only default, not custom ring tones.

Do Not Disturb

This service temporarily redirects all incoming calls to a set destination number. For example, if you wish not to be disturbed, you may activate this service, Set 'Destination'='Voicemail', enter '1000' in the field bellow and set 'Duration'='1'. This will redirect all calls coming to your extension to voice inbox of the extension 1000.

• Do Not Disturb

Activate the DND service.

(Not Active/Temporary/Permanent).

(Option button)

• Destination

Destination to be dialed once DND is enabled.

(ex. Select between 'Voicemail' or 'Call forward'. If Voicemail is set, then in the field bellow type the voice mailbox number, '1002' for example).

([0-9])

• Duration

If you choose to activate DND temporarily, here you can set time in hours DND service will be active for.

(ex. Set '1' to enable the service for one hour).

([0-9])

Call Screening

As the name suggests, if this option is turned on in Enhanced Services of the extension, it will offer Call Screening for that extension in the following manner:

• Call Screening must be enabled in the Enhanced Services of the extension
• Add one or more destinations to the Call Screening list
• When someone calls that extension, one will be presented with a choice:

1. Say your name and wait while the call is being made to one of the destinations in the Call Screening
2. Leave a Voicemail to the called extension

• If a caller presses '1', he will say his name and destinations in Call Screening will ring at the same time for 'Timeout' amount of time. If no one answers the call, the original caller will get the voicemail of the called extension
• If any destination answers the call, it will be presented with the following options:

• If you press '1' the caller will be connected to the answering destination.
• If you press '2' the caller will be able to leave a message to the called extensions voicemail.
• If you press '3', you will be able to send a call to another phone number.
• If you press '4', you will say a short message explaining why you are unavailable for example, and that message will be played to the caller after which he'll be able to leave a voicemail.

• Destination

Number(s) which the Call Screening will call.

(ex. 1004)

([0-9])

• Timeout

Number of seconds during which the Destination(s) will ring.

(ex. 32)

([0-9])

• Dial options

Additional dial options when calling the Destination(s).

(ex. t)

([a-z])

• Dial Type

Simultaneous - All set destinations will ring at the same time.

Sequental - Each destination will ring one at the time, after the timeout call will move to next destination in line.

• Preamble

Preamble will play pre-recorded message before greeting, if selected from the drop down list. Message file name have to start with "pivr-" in order to be displayed in the list.

• Greeting

Here you can select a custom greeting message for your Call Screening. The message file has to start with "pivr_" and has to be uploaded to the sounds folder.

NOTE: You can dial *301 to record the greeting using your extension (alternatively you can upload any prerecorded sound file using PBXware sound converter). By default messages recorded this way will be named in this format "greeeting-MONTH-DD-YYYY-hh-mm-ss", for example "greeting-Feb-24-2013-12-29-36". In order to get this greeting displayed in Preamble or Greeting list, you will have to rename it so filename starts with "pivr-" for Preamble or "pivr_" for Greeting. In order to do this you will have to navigate to System -> Sound Files in your PBXware GUI and select "G" from the Letter drop down list. Select checkbox next to your recorded greeting, change the name to preferred value and click Rename button. This will rename your file and it should now be available in the drop down list.

• Pause before recording (sec)

Number of seconds to pause before the recorded caller name is played.

(ex. 2)

([0-9])

• Max recording length (sec):

Max length of recording in seconds.

([0-9])

• Greeting with name:

(Yes, No)

• Last Destination

This is the last destination that is called if all others from the 'Destination' list don't answer.

(ex. 8877)

([0-9])

• Is Voicemail

Whether Last Destination is Voicemail.

(Check box)

Call Forwarding

This service forwards calls to other extensions depending on the extension response/status. For example, calls can be forwarded to other extensions (local/remote) or voice boxes unconditionally, or only if the extension is busy, nobody answers the call, or the line is unavailable.

If none of the destinations answer, the call is directed to the extension's voicemail.

TIP:

Access code for 'Unconditional Call Forwarding' can be customized through 'Settings: Access Codes'.

• Play Call Forwarding Message

Notify users of a transfer being made.

(ex. If this option is set to 'Yes', the caller would hear a 'Please wait, your call is being forwarded. You're not being charged for the forwarding part of the call' message, notifying user that a transfer is being made).

(Option buttons)

• Allow ES CallerID

Allows a callee to see the call as if the current extension is making it.

(ex. If this option is set to 'Yes' the callee will see the extension from which call is forwarded, otherwise it will see the original caller).

(Option buttons)

• Unconditional

Forward all incoming calls.

(ex. Calls can be forwarded to other extension numbers (Local or Remote) and to local voicemail boxes no matter who is calling. The voicemail box of the current extension is the default Destination Type).

• Busy

Forward all incoming calls if the extension is busy.

(ex. Calls can be forwarded to other extension numbers (Local or Remote) and to local voicemail boxes if the line has reached the maximum incoming calls limit. The voicemail box of the current extension is the default Destination Type).

(Option buttons)

• No Answer

Forward all incoming calls if the extension doesn't answer the incoming call.

(ex. Calls can be forwarded to other extension numbers (Local or Remote) and to local voicemail boxes if no one answers the call. The voicemail box of the current extension is the default Destination Type).

(Option buttons)

• Line Unavailable

Forward all incoming calls if the line is unavailable.

(ex. In case your line gets cut off or for any reason you cannot connect the UAD/Phone to the system, all calls that were supposed to reach you can be redirected to the extension/voice box number set here. The voicemail box of the current extension is the default Destination Type).

(Option buttons)

• Destinations

In this field you will enter destinations to which you want to forward current calls depending on your extension's state. You can enter multiple destinations for each state, but they need to be separated by timeout seconds, meaning that when first extension in the list hasn't answered in timeout seconds, the next one is ringing and so on.

(ex. 2222)

([0-9])

• Timeout

Ring time in seconds. After that the current destination will stop ringing.

(ex. 15)

([0-9])

Follow Me

This service rings all the provided destinations in a sequence. If the call is not answered by any of the provided extensions, it gets transferred to the 'Last Destination' extension which can be Voicemail if the 'Is Voicemail' option is selected.

TIP:

If placing calls to a mobile/proper number it may take 2-3 seconds until the call is placed over DAHDI.

• Destination

Local/Proper/Mobile numbers to be dialed.

(ex. 1005, 1006, 1007, 1008)

([0-9])

• Timeout

Ring time in seconds.

(ex. The time in seconds that destinations will ring. If the call is not answered during this period, it gets transferred to the next priority number).

([0-9])

• Dial Options

Additional call properties.

(ex. This service can be assigned additional call properties, such as allowing the called party to transfer the call, etc).

([a-z])

• Confirm Calls

With this option enabled you can make sure that the call is answered by a person, not a voicemail. (e.g. If the call is answered by a mobile phone the person picking up the call needs to press 1(or another key on the phone) to answer the phone. If that key is not pressed all phones will keep ringing because call is considered unanswered.)

NOTE: When Follow Me is set on an extension and as destinations are defined [(the original extension and some remote destination (external number)], only that external number has the ability to press 1 in order to accept the call.

(Check box)

• Last Destination

The last destination number dialed if none of the 'Priority' numbers answers the call.

(ex. Set this field to 1005. If none of the extensions answer, extension 1005 is dialed).

([0-9])

• Is Voicemail

Select whether or not the Last Destination is a Voicemail box.

(ex. Yes)

(Check box)

Dial Options:

• t - Allow the called user to transfer the call by hitting #
• T - Allow the calling user to transfer the call by hitting #
• r - Generate a ring tone for the calling party, passing no audio from the called channel(s) until one answers. Use with care and don't insert this by default into all of your dial statements as you are killing call progress information for the user. You almost certainly do not want to use this. Asterisk will generate ring tones automatically where it is appropriate to do so. 'r' makes it go the next step and additionally generate ring tones where it is probably not appropriate to do so.
• R - Indicate ringing to the calling party when the called party indicates ringing, pass no audio until answered. This is available only if you are using kapejod's bristuff.
• m - Provide Music on Hold to the calling party until the called channel answers. This is mutually exclusive with option 'r', obviously. Use m(class) to specify a class for the music on hold.
• o - Restore the Asterisk v1.0 Caller ID behavior (send the original caller's ID) in Asterisk v1.2 (default: send this extension's number)
• j - Asterisk 1.2 and later: Jump to priority n+101 if all of the requested channels are busy (just like behavior in Asterisk 1.0.x)
• M (x) - Executes the macro (x) upon connect of the call (i.e. when the called party answers)
• h - Allow the called party to hang up by dialing *
• H - Allow the caller to hang up by dialing *
• C - Reset the CDR (Call Detail Record) for this call. This is like using the NoCDR command
• P (x) - Use the Privacy Manager, using x as the database (x is optional)
• g - When the called party hangs up, exit to execute more commands in the current context.
• G (context^exten^pri) - If the call is answered, transfer both parties to the specified priority; however it seems the calling party is transferred to priority x, and the called party to priority x+1
• A (x) - Play an announcement (x.gsm) to the called party.
• S (n) - Hang up the call n seconds AFTER the called party picks up.
• d: - This flag trumps the 'H' flag and intercepts any dtmf while waiting for the call to be answered and returns that value on the spot. This allows you to dial a 1-digit exit extension while waiting for the call to be answered - see also RetryDial
• D(digits) - After the called party answers, send digits as a DTMF stream, then connect the call to the originating channel.
• L (x[:y][:z])- Limit the call to 'x' ms, warning when 'y' ms are left, repeated every 'z' ms) Only 'x' is required, 'y' and 'z' are optional. The following special variables are optional for limit calls: (pasted from app_dial.c)
  • + LIMIT_PLAYAUDIO_CALLER - yes|no (default yes) - Play sounds to the caller.
  • + LIMIT_PLAYAUDIO_CALLEE - yes|no - Play sounds to the called party.
  • + LIMIT_TIMEOUT_FILE - File to play when time is up.
  • + LIMIT_CONNECT_FILE - File to play when the call begins.
  • + LIMIT_WARNING_FILE - File to play as warning if 'y' is defined. If LIMIT_WARNING_FILE is not defined, then the default behavior is to announce ('You have [XX minutes] YY seconds').
• f - forces callerid to be set as the extension of the line making/redirecting the outgoing call. For example, some PSTNs don't allow callerids from other extensions than the ones that are assigned to you.
• w - Allow the called user to start recording after pressing *1 or what defined in features.conf, requires Set(DYNAMIC_FEATURES=automon)
• W - Allow the calling user to start recording after pressing *1 or what defined in features.conf, requires Set(DYNAMIC_FEATURES=automon)

Group Hunt

This service rings all provided destinations at the same time. If the call is not answered by any of the provided extensions, the call gets transferred to the 'Last Destination' extension which can be Voicemail if the 'Is Voicemail' option is selected.

When the called number picks up, system will ask if the user wants to accept the call or reject it. If user accepts the call that was already answered by someone else, system will play the message which notifies the user about said situation.

TIP:

If placing calls to a mobile/proper number it may take 2-3 seconds until the call is placed over DAHDI.

• Destination

Local/Proper/Mobile numbers to be dialed.

(ex. Enabling this option for extension 1005 and setting some Destinations will ring them all for Timeout seconds).

([0-9])

• Suspend

Suspend the destination from the group.

(ex. e.g. If you check this option for extension 1005, it will be no more a part of the group hunt).

• Timeout

Ring time in seconds.

(ex. Time in seconds all destinations will ring).

([0-9])

• Dial Options

Additional call properties.

(ex. This service can be assigned to additional call properties, such as allowing the called party to transfer the call, etc).

([a-z])

• Confirm Calls

With this option enabled you can make sure that the call is answered by a person, not a voicemail. (e.g. If the call is answered by a mobile phone the person picking up the call needs to press 1(or another key on the phone) to answer the phone. If that key is not pressed all phones will keep ringing because call is considered unanswered.)

NOTE: When Group Hunt is set on an extension and as destinations are defined [(the original extension and some remote destination (external number)], only that external number has the ability to press 1 in order to accept the call.

(Check box)

• Last Destination

The last destination number dialed if none of the 'Priority' numbers answer the call.

(ex. Set this field to 1005. If none of the priority extensions answer, extension 1005 is dialed).

([0-9])

• Is Voicemail

Select whether or not the Last Destination is a Voicemail box.

(ex. Yes)

(Check box)

Dial Options:

• t - Allow the called user to transfer the call by hitting #
• T - Allow the calling user to transfer the call by hitting #
• r - Generate a ringing tone for the calling party, passing no audio from the called channel(s) until one answers. Use with care and don't insert this by default into all your dial statements as you are killing call progress information for the user. Really, you almost certainly do not want to use this. Asterisk will generate ring tones automatically where it is appropriate to do so. 'r' makes it go the next step and additionally generate ring tones where it is probably not appropriate to do so.
• R - Indicate ringing to the calling party when the called party indicates ringing, pass no audio until answered. This is available only if you are using kapejod's bristuff.
• m - Provide Music on Hold to the calling party until the called channel answers. This is mutually exclusive with option 'r', obviously. Use m(class) to specify a class for the music on hold.
• o - Restore the Asterisk v1.0 Caller ID behavior (send the original caller's ID) in Asterisk v1.2 (default: send this extension's number)
• j - Asterisk 1.2 and later: Jump to priority n+101 if all of the requested channels were busy (just like behaviour in Asterisk 1.0.x)
• M (x) - Executes the macro (x) upon connect of the call (i.e. when the called party answers)
• h - Allow the called party to hang up by dialing *
• H - Allow the caller to hang up by dialing *
• C - Reset the CDR (Call Detail Record) for this call. This is like using the NoCDR command
• P (x) - Use the Privacy Manager, using x as the database (x is optional)
• g - When the called party hangs up, exit to execute more commands in the current context.
• G (context^exten^pri) - If the call is answered, transfer both parties to the specified priority; however it seems the calling party is transferred to priority x, and the called party to priority x+1
• A (x) - Play an announcement (x.gsm) to the called party.
• S (n) - Hang up the call n seconds AFTER the called party picks up.
• d: - This flag trumps the 'H' flag and intercepts any dtmf while waiting for the call to be answered and returns that value on the spot. This allows you to dial a 1-digit exit extension while waiting for the call to be answered - see also RetryDial
• D(digits) - After the called party answers, send digits as a DTMF stream, then connect the call to the originating channel.
• L (x[:y][:z])- Limit the call to 'x' ms, warning when 'y' ms are left, repeated every 'z' ms) Only 'x' is required, 'y' and 'z' are optional. The following special variables are optional for limit calls: (pasted from app_dial.c)
  • + LIMIT_PLAYAUDIO_CALLER - yes|no (default yes) - Play sounds to the caller.
  • + LIMIT_PLAYAUDIO_CALLEE - yes|no - Play sounds to the called party.
  • + LIMIT_TIMEOUT_FILE - File to play when the time is up.
  • + LIMIT_CONNECT_FILE - File to play when the call begins.
  • + LIMIT_WARNING_FILE - File to play as a warning if 'y' is defined. If LIMIT_WARNING_FILE is not defined, then the default behavior is to announce ('You have [XX minutes] YY seconds').
• f - forces callerid to be set as the extension of the line making/redirecting the outgoing call. For example, some PSTNs don't allow callerids from other extensions than the ones that are assigned to you.
• w - Allow the called user to start recording after pressing *1 or what defined in features.conf, requires Set(DYNAMIC_FEATURES=automon)
• W - Allow the calling user to start recording after pressing *1 or what defined in features.conf, requires Set(DYNAMIC_FEATURES=automon)

Mobile Numbers

PBXware 4.0 introduced Mobile Numbers option in integration with gloCOM. With Mobile Numbers you can assign Mobile Numbers you would like to receive calls on when not in the office. This option is available also in version 4.1

If you enable Mobile Numbers service and add a number to the mobile numbers list it will be displayed in gloCOM as one of destinations you can be reached on.

Speakerphone Page

 

• Enter extensions here

This service enables the message to transmit to multiple phones by dialing '*399' or single phone by dialing *400 ext.

Example:

Set this field to '1000,1001,1002' for example. Now dial*399. Extensions 1000,1001,1002 will be paged. If UAD/Phone supports it, the call will automatically go to the speakerphone, otherwise it will just ring.

([0-9])

Example 2:

Set this field to '1000,1001,1002' for example. Now dial*400 1001. Extensions 1001 will be paged. If UAD/Phone supports it, the call will automatically go to the speakerphone, otherwise, it will just ring.

([0-9])

• Quite mode

Does not play beep to a caller. Normally you won't use this, but if you have an external amplifier that provides its own tone, you may want to set this option.

TIP: Phones by default have 10 seconds to auto answer.

NOTE: With the addition of multiple registrations to a single extension, paging had to be modified. In PBXware 5 if more than one deskphone or third party softphone application is registered to a single PBXware extension at the same time, Speakerphone paging will be disabled for that extension. This is expected behaviour and a tradeoff users must accept when registering more than one deskphone to their extension.

Registration of Bicom Systems gloCOM applications, desktop and mobile, will not affect paging.

Speakerphone Page Groups

Speakerphone Page Groups service enables permissions for a specific extension to page multiple extensions by dialing '*600'.

(ex. Dial *600 + paging group extension number to page all extensions assigned to this paging group)

Directory / BLF List

The Directory/BLF List is used to enter the list of extensions the user would like to have as contacts. When used with the Busy Line Field enabled phone, the user can select some of those extensions to be monitored by BLF buttons on the phone.

Now transferring on park space can be done by using BLF. Default parking lots such as 701-720 can be used (or custom parking lots defined by customer).

Choose a parking lot (e.g. 701) and add it as a BLF to the phone. To park a call to 701 simply press the BLF button. A BLF notification will be shown when that particular parking lot is occupied so a user can pick up the call by pressing the BLF button on the phone pertaining to the parking lot.

Enter the extensions of the parking lots to be monitored and press the Save button to save the configuration.

• NOTE: Please bear in mind that the phone needs to be autoprovisioned and it needs to support the BLF feature.

Speed Dial

Speed Dial service allows you to assign short code (up to 3-digits) to numbers you frequently dial so you don't have to type full number every time. To use Speed Dial you must dial *130 in front of your assigned short code (*130XX).

                 

• Code (XXX)

One to three digit code which is entered after the Speed Dial access code, *130 as default.

(ex. 22)

([0-9])

• Speed Dial Name

The short description of the Destination to which this Code points.

(Sales-John)

([a-z][0-9])

• Destination

Destination to which this Code is pointing.

(ex.1005)

([0-9])

• CSV Upload is used when you have all the codes written in simple CSV file in form:

  • Code,Name,Destination

• CSV Download is used when you want to download the already set Dial Codes in CSV file.

Instant Recording

This service enables instant call recording which can be started anytime during the conversation, by dialing *159.

• Silent

• Should parties in conversations be informed that calls are being recorded.

  (ex. With active 'Instant Recording' service, dial *159 anytime during the active call. From the point when you dial this code, the call will be recorded).

  (Option buttons)

  • E-mail recording

• With this option you can allow the system to send each recorded file that was activated with Instant recording *159 on the e-mail of the extension that has activated it.

  (ex. Yes, No)

  (Option buttons)

Delete Recordings

This service enables the user to delete recorded calls via 'Self Care: CDR'. For example, with this option enabled, the user logs into self care, navigates to 'CDR', selects the recorded message and clicks on 'Advanced: Delete Recordings'.

Listen to Recordings

This service allows user to listen recorded calls by downloading them from Online Self Care portal or by dialing access code *159 on your phone and then pressing numbers 1-9 for last 9 recordings, 1 being the newest.

For example, with this option enabled, the user logs into Self Care, navigates to 'CDR', selects a recorded message, and clicks on 'Listen' button. The selected sound file will be downloaded to the local computer from where it can be played in your preferred audio player. To listen for last 9 recordings on your extension, dial *170 from your phone and then enter number between 1-9 to play the recording, where pressing 1 would play the last call recording and 9 would play the oldest.

Remote Access

This service enables users to access the system from remote locations. For example:

1. Set one of the Destinationfields in IVR to Remote Access. Set its accompanying Extension field to Destinations(if you want to call remote numbers). Save IVR.
2. Edit the Enhanced Services of the extension that you want to authenticate as, and enable Remote Access. Click on Save and then on Edit next to that option.
3. You can authenticate by CallerID that you can set in that list, and additionally ask for PIN of that extension, or if you want any CallerID you can leave that field empty and click on Require Extension PIN field to just authenticate by extensions PIN.
4. In addition, you can set the timeout and outgoing dial options that are used when dialing a number.

Call Monitoring

This service monitors active calls in real time.

For example, extensions 1000 and 1001 are in conversation. Extension 1005 dials '*199 1000'. From that moment, the active call and all other calls made by extension 1000 will be monitored by extension 1005, until 1005 hangs up.

• Extension

• Extension number that is to be monitored. If you wish to monitor extension 1000, just provide the extension number here. If PBXware contains hundreds of extensions it would be impractical to type all of them here.

  • NOTE: By typing 'ALL' in this field, you'll be able to monitor all PBXware extensions

• ([0-9] [ALL])

  • Quiet Mode

• Select whether to play monitoring message or not

  (ex. Yes, No, N/A)

  (Option buttons)

  • Permission

• Sets the way the monitored extension is accessed

  Example:

  • Access Granted - Monitor without providing PIN
  • PIN Required - Ask for PIN before monitoring other extension
  • No Access - Don't monitor this extension, but leave it in the 'Monitoring' window.

  (Option buttons)

  • Monitor Options

• Sets the monitor option that you want to use

  Example:

  • Listening - user can only listen to the calls
  • Whispering - user can listen to the conversation and talk only to the monitored extension
  • Barging - user can listen and talk to both parties on call
  • All (Dynamic mode) - dynamically choose what mode of monitoring you want to use by pressing (default set to 4):

  4 - Listening

  5 - Whispering

  6 - Barging

  (Option buttons)

  
  

  
  

System Operation times

If this option is turned on, the user will be able to switch system level operation times on or off, by using the *401/*402 access codes. User has the ability to reset Operation Times using *403 access code.

Set the system open/close times. Depending on the time when the call is received, the call can be redirected to different PBXware destinations.

• Operation Times

• Enable operation times.

  (ex. On, Off, Inherit)

  (Option buttons)

  There is a new option for enabling Operation Times in PBXware 5.1 - Inherit. The Inherit option will allow administrators to simply put the Higher Level Operation Times settings back into effect if deemed necessary. Previously, when Operation Times were set, it could be either turned on or off, but it could not be reset to use the Operation Times rules set on the higher level (Server or Tenant).

  • Default Destination

• PBXware extension all calls are redirected to during the closed time hours.

  (ex. 1000)

  ([0-9])

  • Greeting

• Greeting sound file played to callers during the closed times.

  (ex. greeting-***)

  (Select box)

  Description of destinations follows this priority order:

  • Custom Destinations: Redirects all calls received during set hours to the PBXware extension provided here
  • Open dates:

• Sets the working hours during which the DID is to redirect calls as set in the DID Add/Edit window. If any call is received during the hours not set here, 'Custom Destination' is checked. And if they do not apply, the call is redirected to the 'Default Destination'

  (Closed dates)

  • Closed dates:

• Sets the specific date when all calls are redirected to a 'Default Destination'. If the 'Destination' field in the Closed dates is set, the call will not go to the 'Default Destination', but to this number.

  When using access codes *401 and *402 for enabling/disabling times, you can choose which DID to open/close by entering the access code and then the specific DID number. For example, if the DID number is 0205556666 then you will open/close it in the following manner: *4010205556666 or *4020205556666.

  NOTE: If you manually open/close DID using *401/*402 access codes, the time rules that you have defined in Operation times will not be in use until midnight, unless reset using *403. After midnight, Operation times settings will be restored.