HOWTO Queue Greetings File

  1. Login to the system administration.
  2. Navigate to 'Queues' .
  3. Click on the 'Edit' button corresponding to a queue of your choice.
  4. Click on 'Advanced Options' .
  5. Navigate to the 'Agents Announcements' group.
  6. From the 'Agent Announce' dropdown menu, select a greeting.
  7. Click on 'Save'