Queues :: Queue Greetings File
Created by: Ankica Omercausevic
Modified on: Wed, 23 Jun, 2021 at 10:50 AM
HOWTO Queue Greetings File
- Login to the system administration.
- Navigate to 'Queues' .
- Click on the 'Edit' button corresponding to a queue of your choice.
- Click on 'Advanced Options' .
- Navigate to the 'Agents Announcements' group.
- From the 'Agent Announce' dropdown menu, select a greeting.
- Click on 'Save'
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