With Queue greeting option, admins may select a greeting sound/message that will be played to all callers once they enter the queue. It is possible to record and choose a custom sound greeting file.

Example:

For instance, user A is calling queue “Support,” the moment the call enters the queue, the user will hear a greeting like: “Thank you for contacting our support. All our representatives are currently busy….”

How to set queue greeting:

1. Login to the system administration.
2. Navigate to Contact centre -> 'Queues' .
3. Click on the 'Edit' button corresponding to a queue of your choice.
4. Click on 'Advanced Options'.
5. Find Greeting
   
6. From the drop down list choose greeting sound file for your queue
   
7. Click on 'Save'

NOTE: Queue greeting sound file name must start with "queue-greeting-" in order to be shown in drop down list.