To move your voicemail greeting recording or voicemail messages from one extension to another:
System shell:
- Log in to the system shell as the root user
- Execute 'cd /opt/pbxware/pw/var/spool/asterisk/voicemail/default/$EXTENSION' (where $EXTENSION is *Extension number e.g. '1000')
- Execute 'ls' to view the busy and unavailable greeting message and the INBOX with voice messages
- Execute 'mv *.gsm ../1006' to move both busy and unavailable greeting messages to Extension 1006
Self Care:
- Log in to Self Care
- Navigate to 'Voicemail'
- Select the box next to a voice message
- Click the 'Forward' button
- Provide the destination extension number and click the 'OK' button