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Voicemail :: HOWTO Move Voicemail Recordings and Greetings

To move your voicemail greeting recording or voicemail messages from one extension to another:

System shell:

1. Log in to the system shell as the root user


  • For Contact Centar 
  • For Multi-Tenant
     cd /opt/pbxware/pw/var/spool/asterisk/voicemail/t-xxx/$extension_number 

    (where t-xxx is tenant number, example t-200) 

3. Execute 'ls' to view the busy and unavailable greeting message, and execute cd INBOX and then "ls" for voice messages

4. Execute 'mv *.wav /opt/pbware/pw/var/spool/asterisk/voicemail/t-xxx/1006' to move  busy or unavailable greeting messages to Extension 1006 for example

Self Care:

  • Log in to Self Care
  • Navigate to 'Voicemail'
  • Select the box next to a voice message
  • Click the 'Forward' button
  • Provide the destination extension number and click the 'OK' button