To move your voicemail greeting recording or voicemail messages from one extension to another:
System shell:
1. Log in to the system shell as the root user
2.Execute:
- For Contact Centar
/opt/pbxware/pw/var/spool/asterisk/voicemail/default/$extension_number
- For Multi-Tenant
cd /opt/pbxware/pw/var/spool/asterisk/voicemail/t-xxx/$extension_number
(where t-xxx is tenant number, example t-200)
3. Execute 'ls' to view the busy and unavailable greeting message, and execute cd INBOX and then "ls" for voice messages
4. Execute 'mv *.wav /opt/pbware/pw/var/spool/asterisk/voicemail/t-xxx/1006' to move busy or unavailable greeting messages to Extension 1006 for example
Self Care:
- Log in to Self Care
- Navigate to 'Voicemail'
- Select the box next to a voice message
- Click the 'Forward' button
- Provide the destination extension number and click the 'OK' button