HOWTO One Digit Queue Exit
- Login to the system administration.
- Navigate to 'Queues' .
- Click on the 'Edit' button corresponding to a queue of your choice.
- Click on 'Advanced Options' .
- Navigate down to 'Exit Digit' group.
- Set the 'Use Exit Digit' value to 'Yes' .
- Enter a value into the 'Extension' field. That is the system extension to re-direct the call to.
- Click on 'Save' .
- You will have to restart. In the confirm window, click on the 'OK' button to confirm the action