HOWTO One Digit Queue Exit

  1. Login to the system administration.
  2. Navigate to 'Queues' .
  3. Click on the 'Edit' button corresponding to a queue of your choice.
  4. Click on 'Advanced Options' .
  5. Navigate down to 'Exit Digit' group.
  6. Set the 'Use Exit Digit' value to 'Yes' .
  7. Enter a value into the 'Extension' field. That is the system extension to re-direct the call to.
  8. Click on 'Save' .
  9. You will have to restart. In the confirm window, click on the 'OK' button to confirm the action