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Queues :: Queue URL field

HOWTO Queue URL field

When an agent who uses a softphone like Bicom Systems GLOCOM answers a call, it opens the specified Queue URL. Of course, the softphone must support this feature.

Also, %CALLERID% macro can be used in this URL, so when the softphone opens the link, it will see caller id in place where this macro was.
For example:


If caller id was John, the softphone would open the following URL:


This facility could be used for showing info on current callers to the agent answering the call. Of course, this implies that "http://domain.com" has info on "John". Plain www.exampledomain.com can be specified as a Queue URL which depends on PBX admin.

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