HOWTO Queue URL field
NOTE:
This feature is often used with custom CRM solutions to open the page containing callers' information when available or create a new entry if caller ID is not found in the database.
When an agent who uses a softphone (gloCOM/Communicator) answers a call, it opens the specified Queue URL. Of course, the softphone must support this feature.
Also, %CALLERID% macro can be used in this URL, so when the softphone opens the link, it will see caller ID in place where this macro was.
For example:
http://domain.com/info/%CALLERID%
If caller ID was John, the softphone would open the following URL:
http://domain.com/info/John
This facility could be used for showing info on current callers to the agent answering the call. Of course, this implies that "http://domain.com" has info on "John". Plain www.exampledomain.com can be specified as a Queue URL which depends on PBX admin.