To delete the custom voicemail greeting message (Extension 1000 for example):

SELF CARE:

  • Login to Self Care
  • Navigate to 'Settings: Voicemail'
  • Set 'Reset Busy Message='Yes' or 'Reset Unavailable Message'='Yes' depending on which 'Greeting message' is set
  • Click on the 'Save' button
  • The system will delete the custom greeting message and revert to a default greeting message in the *English language.


ADMINISTRATION:

  • Login to Administration
  • Navigate to 'Extensions'
  • Edit Extension 1000
  • Click on 'Advanced Options'
  • Set 'Reset Busy Message='Yes' or 'Reset Unavailable Message'='Yes' depending on which 'Greeting message' is set
  • Click on the 'Save' button
  • The system will delete the custom greeting message and revert to a default greeting message in the English language.