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IVR :: Recording IVR Greetings

HOWTO Recording IVR Greetings

To record an IVR greeting sound file:

  • Navigate to 'Settings: Access Codes' and make sure that '*301' is set under 'Greetings'
  • Dial '*301' from your extension and speak into the microphone after the tone.

  • 1 - Accept the message
  • 2 - Listen to your message
  • 3 - Re-record the message

Only after you press 1 your greeting message will be recorded.

  • The recorded sound file should be saved under 'greeting-$DATE.gsm' name
  • Edit the IVR and select 'greeting-$DATE.gsm' under 'Greeting' option
  • Click 'Save'

Now every call that comes into this IVR will play your custom greeting message.