Step by Step Guide

In PBXware, users have the option to create Meeting IVR together with a DID. When a user calls that DID, s(he) will have an option to join the meeting via audio. This feature can be useful for many IVR cases in various companies.

Please navigate to Master Tenant. Once there, do the following:

1. Navigate to the 'DIDs' section from the 'Home' menu

2. Click the 'Add DID' button

3. Click the 'Show Advanced Options' button

4. Populate the following required fields:

• Tenant

Select a Tenant

(E.g. 200 - Tenant 200)

(Select box)

• Trunk

Select a Trunk

(E.g. Test)

(Select box)

• Status

Select a Status

(E.g. Active)

(Select box)

• DID/Channel

Enter a DID number

(E.g. 0012345678)

([0-9])

5. Press 'Save'

Once everything is configured as such, please navigate to a desired Tenant and do the following:

1. Navigate to the 'IVR' section from the 'Home' menu

2. Click the 'ADD IVR' button

3. Click the 'Show Advanced Options' button

4. Populate the following required fields:

• IVR Name

Enter the IVR name

(E.g. MeetingTest1)

([a-z][0-9])

• IVR Number

Enter the IVR number

(E.g.113)

([0-9])

• Greeting

Select the greeting message

(E.g. greeting-default-attendant)

(Select box)

• IVR Type

Select the IVR Type

(E.g. Meeting IVR)

(Select box)

• Status

Select the status for this IVR

(E.g. On)

(Options button)

• Operator Extension

Select the Operator Extension

(E.g. 101)

(Select box)

5. Press 'Save'

NOTE: Meeting IVR is selected when a user wants to join the Conference only via audio. The Meeting Number and Participant's ID are provided in an e-mail when the Meeting is created.

After setting up configuration for IVR, please do the following:

1. Navigate back to the 'DIDs' while being on the same Tenant

2. Select the preferred DID

3. Populate the following required fields:

NOTE: It is important to fill E.164 field on DID level for DID to be available in the list as well

• Destination

Select IVR as the Destination

(E.g. IVR)

(Select box)

• Value

Select the previously created IVR

(E.g. 113 - MeetingTest1)

(Select box)

4. Press 'Save'

NOTE: A user needs to call a DID that is connected to Meeting IVR and follow the instructions in order to join a Meeting.