HOWTO Assign a DID to a Meeting

Step by Step Guide

In PBXware, users have the option to create Meeting IVR together with a DID. When a user calls that DID, s(he) will have an option to join the meeting via audio. This feature can be useful for many IVR cases in various companies.

howto-did.png

Please navigate to Master Tenant. Once there, do the following:

1. Navigate to the 'DIDs' section from the 'Home' menu
2. Click the 'Add DID' button
3. Click the 'Show Advanced Options' button
4. Populate the following required fields:
  • Tenant
Select a Tenant
(E.g. 200 - Tenant 200)
(Select box)
  • Trunk
Select a Trunk
(E.g. Test)
(Select box)
  • Status
Select a Status
(E.g. Active)
(Select box)
  • DID/Channel
Enter a DID number
(E.g. 0012345678)
([0-9])
5. Press 'Save'
howto-did2.png

Once everything is configured as such, please navigate to a desired Tenant and do the following:

1. Navigate to the 'IVR' section from the 'Home' menu
2. Click the 'ADD IVR' button
3. Click the 'Show Advanced Options' button
4. Populate the following required fields:
  • IVR Name
Enter the IVR name
(E.g. MeetingTest1)
([a-z][0-9])
  • IVR Number
Enter the IVR number
(E.g.113)
([0-9])
  • Greeting
Select the greeting message
(E.g. greeting-default-attendant)
(Select box)
  • IVR Type
Select the IVR Type
(E.g. Meeting IVR)
(Select box)
  • Status
Select the status for this IVR
(E.g. On)
(Options button)
  • Operator Extension
Select the Operator Extension
(E.g. 101)
(Select box)
5. Press 'Save'

NOTE: Meeting IVR is selected when a user wants to join the Conference only via audio. The Meeting Number and Participant's ID are provided in an e-mail when the Meeting is created.

howto-did3.png

After setting up configuration for IVR, please do the following:

1. Navigate back to the 'DIDs' while being on the same Tenant
2. Select the preferred DID
3. Populate the following required fields:

NOTE: It is important to fill E.164 field on DID level for DID to be available in the list as well

  • Destination
Select IVR as the Destination
(E.g. IVR)
(Select box)
  • Value
Select the previously created IVR
(E.g. 113 - MeetingTest1)
(Select box)
4. Press 'Save'

NOTE: A user needs to call a DID that is connected to Meeting IVR and follow the instructions in order to join a Meeting.