HOWTO Where DID can point to



DIDs are used to point all incoming calls (that come over trunks) to specific system destinations.


Destinations:

  • Extension
  • Multi User
  • External Number
  • Ring Group
  • IVR
  • Queues
  • Voicemail
  • Remote Access
  • Conferences
  • Fax to E-mail
  • Phone Callback
  • Deny Access
  • CRM Routing


Additional Destinations available on Contact Center:

  • Trunk
  • Agents