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General :: Dialer

HOWTO Dialer

Description: Dialer allow lists of data to be loaded to a database and an application will run and dial these numbers based on an algorithm or settings entered by the admin. The agent interface to the dialer displays agents with specified information on each call and this information is customizable though the admin login.

Dialer is mainly managed through Campaigns. Every campaign has lists of leads and associated agents (members). Campaign is in charge of dialing leads and connecting them with agents and all sorts of other types of destinations.

To access Dialer:

  1. Login to the system administration.
  2. Navigate to the 'Contact Center' tab: Dialer.
  3. Click the 'Add Campaign' button.
  4. Edit the section accordingly. For more information, please refer to the Dialer
  5. Click the 'Save' button.