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General :: HOWTO License refresh from the setup wizard

One of the common issues is with the licenses not updating once there has been a purchase in the store. This refers mostly to the gloCOM licenses but this issue can relate to any changes that are made.

Usually, refreshing the license from the PBXware GUI is sufficient and once the change has been made and it usually works and the license has been updated correctly.  

However, if a license is not updated after refreshing from PBXware GUI, the next step would be to refresh it from the Setup Wizard. 

First, open up the setup wizard by typing the following in any web browser of your choice → https://YourPBXwareIP:81, where YourPBXwareIP is the actual PBXware IP address.

There would be a prompt opened requesting authentication where one needs to enter the Root password of the PBXware in question.

Once this is done, please navigate further to the ‘Licensing’ tab and click on the Save button in order to refresh the license, as shown in the screenshot below.

After all the steps above are completed, the license should be updated and you can check the PBXware GUI and confirm the same. On the other hand, if the licenses are still not updating, feel free to reach out to your account manager and eventually open a ticket with the support team, if there is a need.