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How to request PBXware upgrade

PBXware upgrade 

PBXware upgrade is the process of upgrading your current PBXware version to the latest main PBXware version. This process includes upgrading from any v3, v4, v5 and v6 to the latest PBXware v7, so basically it changes the main PBXware version. 

All upgrades are ordered through PBXware Upgrade Wizard. To access the PBXware upgrade wizard and order the PBXware upgrade you will need to do the following:

  1. Login to your account on Bicom Systems page
  2. Navigate to ‘Licenses' in the right-hand menu.
  3. Find and click on the license number of the PBXware you wish to have upgraded.
  4. Click the ‘Request Upgrade’ button.

This will take you to an upgrade wizard which will collect the necessary information needed to start the upgrade ticket with our support department. In case you are having issues following the above steps here is a VIDEO explaining the whole process.

PBXware upgrade is a charged procedure and it must be performed by Technical Support. The Technical Support Team is not aware of the pricing chart and this needs to be discussed with the Account Manager. 

Depending on the system size and the current PBXware version, the downtime may vary from half an hour up to one hour if no issues were encountered. However, we always recommend keeping the maintenance window for at least 4 hours in case of any issues. 

In case you are running a VPS within the SERVERware environment, you will be asked for SERVERware details when requesting the upgrade, so we can create a clone that will serve as a backup. In case of any issues during the upgrade, we could easily revert the system from that clone. 

If you are running a PBXware within VMware or any other virtual environment, you will be requested to create a snapshot or a backup before this upgrade takes place. We highly recommend creating a VM snapshot, as that is the easiest way to revert in case of any issues.

Video tutorial - all steps needed to request an Upgrade for PBXware: