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General :: HOWTO Pause Call Recording

Pause Call Recording

For PBXware systems - Contact Center edition, there is a way to pause/unpause call recording during the call, using access codes:

  • default access code to pause recording: *90
  • default access code to unpause recording: *91

NOTE: This feature is expected to be available on the Multi-Tenant edition soon.

Pause Call Recording on applications

Once the call recording is started for a call, the indicator on the ongoing call screen is visible, showing that the recording is active.

Users are also able to pause/unpause and stop the recording.