To setup Music on Hold instead of ringing on an Extension, edit Extension in question and section 'General'. Set MoH of choice in field 'Music on Hold' and Save.
To setup Music on Hold instead of ringing on a Dial Group, edit Dial Group in question and section 'General'. Set MoH of choice in field 'Dial Options', in the following format: m-TenantNumber-MoHname and Save. Example for tenant 200 and MoH 'test' is shown below:
m-200-test
To setup Music on Hold instead of ringing on an Enhanced Ring Group, edit Enhanced Ring Group in question and section 'General'. Set MoH of choice in field 'Music on Hold' and Save.
To setup Music on Hold instead of ringing on an IVR, edit IVR in question and section 'Ringing Type'. Set 'Ringing Type' as 'Music on Hold' and set MoH of choice in field 'Music on Hold' and Save.
To setup Music on Hold instead of ringing on a Queue, edit Queue in question and section 'General'. Set MoH of choice in field 'Music on Hold' and Save.