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Call forwarding rules could be set on the device one is using and on the PBXware as well. This document explains how to enable and configure call forwarding on the devices. Please refer below for the explanation on how to configure call forwarding for certain phone manufacturers.

To enable device Call Forwarding please check the steps below:

  • SSH to the system using the root password
  • Enter mysql:
/opt/pbxware/sh/mysql
  • Execute the following query:
INSERT INTO pbxware.config SET NAME='sip_cf_allowed', VALUE='1';

NOTE: Enabling Call Forwarding in mysql may pose security issues in a way that if the phone on which the call forwarding has been set is compromised, fraudulent calls may be made using this feature avoiding the channel limitation set on the PBXware. This is the reason why the mentioned feature is disabled by default.


To configure call forwarding for ‘Yealink’ devices, one would need to follow the instructions below:

  • 1. Press the ‘Menu’ key.
  • 2. Select ‘Features → Call Forward’
  • 3. Select your desired forwarding type:
    •  Always → Forwards all incoming calls
    •  No Answer → Forwards all unanswered incoming calls
    •  Busy → Forwards all incoming calls while you are on callNOTE : Call waiting must be disable to use call forwarding ‘Busy’ ( Menu → Features → Call Waiting )
  • 4. Dial the forwarding destination (internal extension or external number)
  • 5. If you select ‘No Answer’, enter how many rings to wait before forwarding
  • 6. Press the ‘Save’ key.

NOTE: To disable call forwarding, disable the forwarding type.


Polycom

To Enable Call Forwarding:

  • 1. On the Home screen of your Polycom phone, select the ‘Forward’ icon or press the ‘More’ key, then press the ‘Forward’ button.
  • 2. Select your desired forwarding type:
    •  Always → Forwards all incoming calls
    •  No Answer → Forwards all unanswered incoming calls
    •  Busy → Forwards all incoming calls while you are on call
  • 3. Enter the number to which you would like calls forwarded in the ‘Contact box
  • 4. Press the ‘Enable‘ key

To Disable call forwarding:

  • 1. On the Home screen of your Polycom phone, select the ‘Forward’ icon or press the ‘More’ key, then press the ‘Forward’ button.
  • 2. Select your desired forwarding type:
    •  Always → Forwards all incoming calls
    •  No Answer → Forwards all unanswered incoming calls
    •  Busy → Forwards all incoming calls while you are on call
  • 3. Press the ‘Disable’ key.


Cisco

To use your Cisco phone to manage your call forwarding settings and options, use the following instructions:

  • 1. Press the More soft key.
  • 2. Press the CallFwdsoft key.
    •  Forward all incoming calls → go to step 3 .
    •  Advanced forwarding options → go to step 4 .
    •  Disable call forwarding → press the FwdOff soft key.
  • 3. Set the desired ‘Always’forwarding number → To the right of  ‘Forward to’ on your phone's Forwarding screen, use your phone's keypad to input the desired internal 4-digit extension or external 10-digit phone number to which you want to forward all incoming calls. For external numbers that are outside of your organization's phone system, you must add a 1 before the desired 10-digit phone number.
    • Press the ‘<<’ key to make corrections or changes to the ‘Forward to’ number.
    • Press the ‘Accept’ soft key to save any changes and to forward all calls to the number that is entered on the screen. A ‘FWD > phone number’ message appears at the bottom of the phone's screen indicating all calls are being forwarded to that number.
    • Press the ‘Cancel’ soft key to exit the Forwarding screen and cancel any unsaved changes that you made.
  • 4. Set Advanced call forwarding options→ Press the ‘Advncd’ soft key, use the blue scroll button to highlight the desired call forwarding option, then press the ‘Modify’ soft key one or more times to toggle to the desired setting. You should have the following options in the Advanced Forwarding screen of your phone:
    •  Always→ When set to On or VMail, immediately forwards all calls without ringing your phone (and is not logged as a Missed Call).
      •  On → Forwards calls to another phone number
      •  VMail → Forwards calls to your voicemail
      •  Off → Disables this option - Rings your phone for all calls = the default setting
    •  Out of Service→ When set to On or VMail, forwards all calls when your phone is unplugged or otherwise disabled.
      •  On → Forwards calls to another phone number
      •  VMail → Forwards calls to your voicemail = the default setting
      •  Off → Disables this option - Plays a busy signal for all calls
    •  No Answer→ When set to On or VMail, forwards all calls that are not answered within a specified number of rings.
      •  On → Forwards calls to another phone number
      •  VMail → Forwards calls to your voicemail = the default setting
      •  Off → Disables this option - Keeps ringing your phone indefinitely with no option to leave a voicemail

When Off or VMail is selected, use the Home , Reset, or Basic soft keys as explained below.


When On is selected, you can use the scroll button to highlight the phone number that appears on the new numbered line below, then press the Modify soft key again to make any changes to the forwarding number. If a number has never been entered for the ‘On’ setting, ‘Press Modify to Set’ appears instead of a number. After pressing the ‘Modify’ soft key again, you can do the following:

  • Use the phone's keypad to input the desired 4-digit extension or external 10-digit phone number. For external numbers that are outside of your organization's phone system, you must add a 1 before the desired 10-digit phone number.
  • Press the Accept soft key to save any changes.
  • Press the Cancel soft key to exit the screen and cancel any unsaved changes.
  • Press the << key to make corrections or changes to the "On" forwarding number.
  • Press the Basic soft key to access the Always forwarding number.
  • Press the Home soft key to save any changes that you made and exit the call forwarding screen.
  • Press the Reset soft key to undo any changes made to the default settings.
  • Press the Basic soft key to return to the "Forward to" screen to change the forwarding number.
  • If you modified any of the settings above, press the Home soft key to save the modified settings and exit the call forwarding screens.


Grandstream

You can configure Call Forwarding by navigating to the path below on the phone interface and configure the appropriate accounts in this setting:

Menu → Call Features → Call Forwarding

  •  Unconditionally → enter the extension number to forward to in “ All To ”.
  •  Busy → enter the extension number to forward to in “ Busy To ”.
  •  No Answer → enter the extension number to forward to in “ No Answer To ”.If you wish to change the timeout period, select “ Timeout(s) ” and enter the preferred value in seconds.
  •  Press the ‘Save’ button.

After configuring, the “ Call forward ” icon will appear on the LCD.


NOTE: If you have configured all three types of call forwarding on the same account, the active one will be the one with the highest priority (forward unconditionally). If call forward unconditionally is not configured, the other two types of forwarding will still work independently.


Fanvil

To configure call forwarding on ‘Fanvil’ devices, one should navigate to the following path on the phone interface:

Menu → Features → Enter → Call Forward → Enter

  • 1. Select the line to be forwarded
  • 2. Use  vol-/vol+ to select the following options:
    •  Disabled → disable the call forwarding
    •  Always → Forwards all incoming calls
    •  No Answer → Forwards all unanswered incoming calls
    •  Busy → Forwards all incoming calls while you are on call
  • 3. After choosing a mode (except Disabled), press ‘Down key’ and enter the phone number to which the call should be forwarded.
  • 4. Press ‘Save’ button


HTek

In order to configure call forwarding for Htek devices, please follow the instructions below:

  • 1. Assign Forward to user

Configuration Path: Group → User → Profile → Assign Services

  • 2. Enable Forward and fill in Forward number

Configuration Path: Group → User → Incoming Calls → Call Forwarding Always

  • 3. PlayRing Reminder when a Call is forwarded → Enable/disable it according to your needs.
  • 4. Check the Feature Access Codes

Configuration Path: Group → User → Utilities → Feature Access Codes


Snom

You can configure various call forwarding scenarios. For this purpose you can use the call forwarding profiles. Under the telephone menu you can only edit the default profile (catch all / always) to be found under the call forwarding profiles. The following call forwarding options are available. You can activate or deactivate call forwardings via the telephone menu's call settings.

  • 1. Permanent call forwarding (always)

All incoming calls will be forwarded directly to the predefined telephone number.

  • 2. Forward if busy (busy)

New calls will be forwarded immediately, when coming in during an active call. This call forwarding option functions only, if the Call Waiting function is deactivated.

  • 3. Delayed call forwarding (no answer)

Call forwarding condition: You do not answer the incoming call within a defined time period (timeout). The timeout can be set to 5, 10, 15 or 20 seconds. Where should the incoming call be forwarded after the specified time has elapsed? The caller receives a call waiting signal and is then forwarded to the defined destination.

  • 4. If unavailable (not registered)

The option functions only if the end device is not registered to the telephone system: When the Internet connection fails or there is no LAN connection.


NOTE:: If “call forwarding ...if unavailable” is programmed for a direct extension (e.g. extension 123 - John Doe) and a caller calls the direct dial number for the extension directly, call forwarding applies. If the extension is a member of a queue or a group and the queue or group receives a call, call forwarding for the individual extension no longer applies! In general, the destination should always be an available destination number. I.e., make sure that no voicemail or announcement comes on.