1. Bicom Systems
  2. Solution home
  3. PBXware
  4. HOWTOs

Sounds :: HOWTO IVR and Queues sound FILENAME format

For IVRs and Queues, sound files have the following format:

Greetings: 'greeting-$NAME.gsm'

Queue greetings: 'queue-greeting-$NAME.gsm'

Agent announce: 'agent-announce-$NAME.gsm'

Periodic announce: 'periodic-announce-$NAME.gsm'

Queue Callback Agent and Caller announce:'qc-announce-$NAME.gsm'

GSM files can later be converted to other formats using PBXware.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article