NOTE: Before creating and assigning a VoIP Innovations SMS Trunk it is required to have it enabled in your PBXware license as well as added to the Tenant in case a Multi-Tenant system is in question.


To get VoIP Innovations SMS added to the PBXware license please contact your Account Manager.



Creating an SMS Trunk:

 For Multi-Tenant:


1. Navigate to ‘Master Tenant’ → ‘SMS’ → ‘Trunks’ → Add SMS Trunk’


For Contact Center:


1. Navigate to ‘Home’ → ‘SMS’ → ‘Trunks’ → ‘Add SMS Trunk’


2. Select 'VoIP Innovations' as a provider

3. Enter API Login in the 'API Login' field

4. Enter API Secret in the 'API Secret' field

5. Save the settings




Assigning Trunk to a Tenant:

 1. Navigate to ‘Master Tenant’ → ‘SMS’ → ‘Trunks & Tenants’ → ‘Select Tenant’ → ‘Assign allowed SMS Trunk from the drop down menu’


2. Save the Settings






Integration details from VoIP Innovations side:

Creating API Credentials:


1. Navigate to backoffice.voipinnovations.com and login to your VoIP Innovations Account.

2. Navigate to Add-Ons – API Users

3. Populate the fields under Add New API Login

4. Add Username & Password

5. Under Server IP populate the IP address of your PBXware.

6. Click on Add API Login





Adding SMS DID on VoIP Innovations:


1. Navigate to ‘SMS’ → ‘Add New SMS DID’

2. Destination type set as API Post
3. Set SMS Number you wish to add.
4. Under URL set the Webhook URL for this number.

Example URL: http://examplepbxware.com/smsservice/voipinnovations


5. Click Configure