- Login to the system administration
- Navigate to 'IVR'
- Add or Edit the existing IVR
- Set '9'='Directory', for example
- Click on 'Save'
Dial the IVR number from any system extension. Press '9' (As set for directories). Using your UAD/Phone keypad, type the first 3 digits of the party's last name (e.g. type 764 = SMI(th)). The system will play back the full party name Press '1' to dial that party or '*' to play the name of the next matching user.