The date and time that the voice message was sent is played in the Timezone option. The custom format of the user time zone is 'Country/City|Options' .


To define your custom timezone:

  1. Login to the system administration.
  2. Navigate to 'Settings: Voicemail' .
  3. Under the 'Advanced Features' group there is a 'Timezone' option.
  4. Enter a timezone (Country/City|Options).
Timezone Options:
  • 'filename' filename of a soundfile (single ticks around the filename required)
  • ${VAR} variable substitution
  • A or a Day of week (Saturday, Sunday, ...)
  • B or b or h Month name (January, February, ...)
  • d or e numeric day of month (first, second, ..., thirty-first)


  • Y Year
  • I or i Hour, 12 hour clock
  • H Hour, 24 hour clock (single digit hours preceded by "oh")
  • k Hour, 24 hour clock (single digit hours NOT preceded by "oh")
  • M Minute
  • P or p AM or PM
  • Q "today","yesterday" or ABdY (*note: not standard strftime value)
  • q "" (for today), "yesterday", weekday, or ABdY (*note: not standard strftime value)
  • R 24 hour time, including minute

For Example:

 central=America/Chicago|'vm-received' Q 'digits/at' IMP


5. Click on the 'Save' button.