HOWTO Set up Call-Pickup Group on the Extension
Call-Pickup Group is used to set from which groups the extension is allowed to pickup the call by dialing '*8'.
It is allowed to have as much Pickup Groups as needed.
This section provides instructions on how to use Call-Pickup Groups on the PBXware.
To configure Call-Pickup Groups on the PBXware, please follow the instructions below:
On Master Tenant:
- Login to the system administration
- Navigate to: ‘Master Tenant --> Settings’ --> ‘Tenants’ --> ‘Edit Tenant’
- Choose ‘Show Advanced Options’
- Under section'Numbering Defaults’ in the field ‘Call Groups/Pickup Groups’ select as many groups as you wish to assign to the tenant.
- Save the configuration --> click on 'Save'
On Extension in question:
- Navigate to: ‘Tenant in question’ → ‘Extensions’ → ‘System’ → ‘Edit Extension in question'
- Choose ‘Show Advanced Options’
- Under section ‘Groups’ in the field ‘Pickup Group’ select as many groups as you wish for an extension to be a member of.
- Save the configuration --> click on 'Save'