HOWTO Set up Call-Pickup Group on the Extension 


Call-Pickup Group is used to set from which groups the extension is allowed to pickup the call by dialing '*8'. 

It is allowed to have as much Pickup Groups as needed.


This section provides instructions on how to use Call-Pickup Groups on the PBXware.

To configure Call-Pickup Groups on the PBXware, please follow the instructions below:



On Master Tenant:

  • Login to the system administration
  • Navigate to: ‘Master Tenant --> Settings’ --> ‘Tenants’ --> ‘Edit Tenant



  • Choose ‘Show Advanced Options
  • Under section'Numbering Defaults’ in the field ‘Call Groups/Pickup Groups’ select as many groups as you wish to assign to the tenant.



  • Save the configuration --> click on 'Save'



On Extension in question:

  • Navigate to: ‘Tenant in question’ → ‘Extensions’ → ‘System’ → ‘Edit Extension in question'

       


  • Choose ‘Show Advanced Options
  • Under section ‘Groups’ in the field ‘Pickup Group’ select as many groups as you wish for an extension to be a member of.



  • Save the configuration --> click on 'Save'